I returned to the store and picked up my wallet from Tamara Shoots, since Angie had already left. I assume employees get some sort of perk for signing people up or this employee may be trying to steal my information. Old Navy Account holders who do all of the following: Code valid for one-time use only.
There is a general email for Old Navy customers, but if you use this email address to contact a representative about your Visa account you will not receive the response you are looking for. Old Navy Customer Support store: Similar to any other credit card company, customers must endure a lengthy automated system before having the ability to communicate with an actual customer service agent.
We waited for more than 5 minutes before a customer scare agent answered the call. After they answered the call, we asked for information relating to payment assistance programs. Each of the programs has its own set of requirements and the agent explained approval depends on the standing of your account. The final piece of advice offered included contacting the customer service department prior to a late payment.
Customer service in the Credit card dept. Need to be better trained and to communicate better with the customers. I have not received my old navy Visa card. I just want to know the status on the card. I immediately corrected this. Did not care at all and could not help me. There was an employee there, Karina, who was doing all kinds of things that I imagine are a part of the job: All while seeming to maintain other duties, which were multiple, around the store.
So I received good customer service, even though: I imagine that is what one would want in a store that requires people to perform multiple duties but not neglect or present a harried front to its customers?
Also, I am not I did not want to fill out my age on the survey, but it was required. My visit to Old Navy was a pretty isolated event out of the past several years. I had no negative experiences that I would have commented on without being asked specifically by the survey. To whom it may concern.
I opened a credit with Old Navy in August of this year. When I received the first bill I was confused about a few things that were not explained to me fully when I open the account. I called customer service and they were very helpful ,In fact she was nice enough to take money off my bill an apologized.
Ver y nice of her and I so appreciated. I then was away for short while with sick relative and when I had returned weeks later several week later I noticed my bill was due in 2 days. I called and explained bill was in the mail Please do not place late fee. Lady stated she would not and would post payment in mail ,customer called.
Ok So I was at zero balance. I have been a customer of Old Navy for years paying with cash. I have never had more problems with a credit account than I have had with yours!
Old navy credit card , I try to call customer service asking them how to change my name on my Visa card, first time I called a guy of your customer service with Indian accent told me I need to cancel my account to reaply if I need to change my name, which I think is wrong , is have been a good customer for two years paying bills on time,it could be a way that I can just apply with legal document and change to my new legal name. Second time I called a girl time me I send my name change document order from court to general inquiry , when I call back later to verify mailing address, another woman told me she need to put in request and send me a packet asking me following directions.
Why diffent people telling me different things? A name change should be simple be done. I would like to thank you for hiring such a pleasant and competent customer service representative Danica.
When talking with agents like Ms. Danica, it just makes you want to continue shopping here besides the quality and prices of your products. I stood in line for 5 minutes while 3 cashiers worked helping your customers. When 2 of them finished with their current client they left the area saying they would be right back. There were another 12 customers waiting to check out!! Dec 6 at 1 pm at the old navy in hurst, tx had a line half way around the store.
I understand that it the holiday season and people r out shopping. The manager should plan for a busy season and have enough employees to work the registers. There were three people on the registers and no one to help on the floor.
This makes for bad customer service. The manager even came by and pulled a person off the register so now there are only two. This is horrible and this store needs better management and employees. They were not nice or courteous at all. I think it is absolutely ridiculous that I placed an order on December 6th and now that it is December 10th it still has not shipped.
Then when I ask to cancel my order I get told they have to submit a request and get approval and I may not get a full refund. Excuse me, my order has not been shipped.
I should get a full refund. Never ordering anything online again. Stood in line for 35 minutes!! The management at the wilmington Delaware store at Brandywine parkway was very unprofessional and talked to the employee on sales floor like they were scum. I will be returning all my purchases.
Phone to do a order over the phone, I tried to do a order on website did. Not work at all. So I called the guy ask me the same question 3 or 4 times, then I ask to speak to someone then the woman keep telling me the same thing over , over again.
All abt a discount for gap,and oldnavy! Your customer service people need to learn how to calm down on the phone the woman was almost yelling at me. My experience was terrible interview embarrassing! I why purchasing jeans for my grandchild and looking for sales as I normally do at Old Navy.
I enjoy Ishopping at the Old Navy immensely! However today I had an un- pleasant experience. At the check line You customer service Rep. Was ringing me out I had one pair of pants that was priced incorrectly. The store customer service person would not honor it. However I did call your manager who was very nice. She said that she just could not honor it either and they do so many prices changes many changes they get confused sometimes and then asked how many was I trying to purchase.?
I answer only one pair she said oh okay I can do that. I am going to attached how the item was priced and why I chose it I shot her very frequently and was disappointed today and wanted to report it. Thank you so much for your time. I would have liked to attach what it look like but it would not allow me to in this space thank you again.
Just shopped at your Smithfield RI store and was disgusted by the outfit of the girl working the register. Her dress was so short that when she was bent over she showed everyone her thong underwear. I believe a stricter dress policy should be enforced!!!
That was just very inappropriate and will not be going to any old navy again till its fixed. The service and spirit of two of the guys working there just sucks, rude, hate my job kind of atmosphere. It seems like every time I have to deal with this guy, he has a bad attitude.
The last time I was there he was throwing the merchandise on the floor when straightening the fixtures. He is VERY rude to customers. The dark kid named Marlowe has the same attitude. He is quick to tell you he is a manager with a little snap, snap, snap but has no management abilities as far as long check out lines, dressing room disaster, bad customer service in finding product etc.
Thank you for attending to the this matter. Thank you for having a real good look at the management in this store. And where is everybody?????? Something is very broken. Add whatever comment you wish, but folks, only a Thank You is a Thank You. There are no substitutes. It would be nice to see the moral the way it was when your store was on Cooper Point in Olympia. It was a fun store to shop in.
Please have a good look at the Oly store. It needs some help. I went to cashier to purchase a shirt. I found my wallet missing from my purse. I retraced my steps trying to find it. I contacted store employee Angie Berry, who also searched the store and talked to employees, no wallet She also filed a police report.
After my return to Biloxi MS , Angie called again. I returned to the store and picked up my wallet from Tamara Shoots, since Angie had already left. I gave Tamara a big hug and a grateful Thanks.
After all this is the South and we hug here. Even the cashier, , who had tried to serve me the first time remembered me and went to find the shirt I had tried to buy before I realized my wallet was missing.
I want to thank all the incredible employees at this store. They all deserve a big compliment and a bonus!!!!! I took tags off a shirt and cut tag out of inside because it was large and irritated my skin. I tried to exchamge only about a week later with receipt. The store manager said it was store policy. I am a very good customer a Old Navy and would expect better customer service than this.
I am extremely disappointed in the customer service. I happen to be a white guy that does not see color. I shopped at your store in Burlington mass. We reserve the right to remove any person from the Rewards Program in the event of any fraud or abuse as determined in our sole discretion in connection with this Program.
We reserve the right to change or terminate the Rewards Program at any time and in any manner without notice. The Rewards Program is provided by Gap Inc. The Rewards Program does not apply to cash or debit card purchases or to the purchase of Gap, Banana Republic or Old Navy products with credit cards other than one of the Accounts. You can redeem a Reward Card at a Store Location within the valid dates shown on the Reward Card by either i presenting and surrendering the Reward Card in store or ii providing the Reward Card code online, via phone or mail.
Reward Cards may only be redeemed at Store Locations toward purchases charged to your Account. You can redeem up to three 3 Reward Cards on a single item purchase in store or via mail, and up to five 5 Reward Cards on a single item purchase online or via phone.
Reward Cards can be combined with any one promotional offer, and they can be used to purchase items on sale at any Store Location. Rewards may not be redeemed at Intermix stores or intermixonline.
When redeeming your Reward Card, the value of your purchase must be greater than the value of the Reward Card s. Reward Cards cannot be credited to an account, redeemed for cash or cash equivalent, applied to past purchases, or used for purchasing gift cards. If you return merchandise purchased with Reward Card s , the dollar value of the Reward Card s allocated to item s returned will be converted to Reward Points and credited to your Account within the next two 2 billing cycles. If you did not use your Account, or if your Account is closed, the dollar value of the Reward Card s allocated to the item s returned shall not be refunded or credited.
Additional restrictions may also apply as stated on your Reward Card. General Terms for Using Rewards Cards: Reward Cards are not transferable to anyone else and may only be used by you for your personal benefit. Reward Cards are not "gift certificates" and are not intended for gift-giving purposes. Points and Reward Cards have no cash value and are purely promotional. Reward Cards cannot be used retroactively for prior purchases. Unless and until you complete the Program Terms and Conditions by presenting the Reward Cards at a Store Location, you do not have any right, title, or interest in your Points or the Reward Cards.
We are not responsible for lost or stolen Reward Cards. Gap and Banana Republic Accountholders who do all of the following: Once you receive your upgraded card, you will receive additional Gap Silver or Banana Republic Luxe cardmember benefits.
We reserve the right to remove any person from the Rewards Program in the event of any fraud or abuse in connection with this Program. These Terms and Conditions, together with your Agreement including, without limitation the "Governing Law" and "Dispute and Claim Resolution including Arbitration Provision" sections of the Agreement , make up the entire agreement between us relating to the Rewards Program, and replace any prior understandings or agreements whether oral or written regarding the Rewards Program.
Americans with Disabilities Act Gap Inc. Americans with Disabilities Act. Sign In Sign Out. Mini Me - Looks for the Family. Now in Select Stores! Looks for the Family. The Cold Outside Shop. Old Navy Logo for the Family. Christmas Pajamas for the Family. If you are a mom-to-be, please tell us when you're due. What if the merchant doesn't have a card-enabled terminal? You or the merchant can still swipe the card in the usual way using the magnetic strip.
Do I need a PIN to use my card? Your merchant may require a signature to approve the transaction, but not a PIN. Visa Signature cardholders are eligible to participate in the Gap Inc. Rewards Program is collectively referred to herein as the "Rewards Program". The Rewards Program provides you with the following benefits: Rewards Points are not earned for purchases made at Intermix stores, intermixonline. For every dollar in net purchases net purchases are merchandise purchased minus returns and adjustments charged to your Account at any Store Location, you will earn 5 Points.
You will earn 1 Point for every dollar in net purchases made at: Cash advances, interest charges and fees do not qualify for Points. Such deductions may result in a negative Points balance, in which case, any subsequent Points earned will be applied to reduce that negative balance. Rewards will be issued by the same brand as the Account. There is no limit to the amount of Points you can earn for an Account.
Points earned but not used towards the issuance of a Reward will expire 24 months after your last purchase if your Account has been inactive i. Rewards will expire as of the expiration date set forth in the issued Reward. Reward s will generally be issued on your Account on the billing statement for the period during which you accumulated the required number of Points for a Reward, or in some instances up to 2 billing cycles thereafter.
Available for cardholders who have made at least one purchase on their Gap Inc. Not valid for Old Navy cardholders.
Case-sensitive, may differ from your paydayloansboise.gq User ID Password Remember User ID. Secure Login. Find User ID. Reset Password. First Time? Register. Beginning of confirm your identity process dialog Your Old Navy Visa ® or Gap Inc. Visa ® Signature or Old Navy Credit Card is . Also Known as: Old Navy Cardholder Account Services, Old Navy Credit Card, Old Navy Charge Card, paydayloansboise.gq Old Navy Store Card was added to the directory by a user on December 28, doxo is a secure, all-in-one bill pay service enabling payments to thousands of billers. doxo is not an affiliate of Old Navy Store Card. Logos and other trademarks within. When approved for the Old Navy Visa or Old Navy Card online, the indicated discount will be applied at checkout to your first single receipt qualifying purchase made with your new card at paydayloansboise.gq Discount applies to Old Navy merchandise only.